Nokia SDM Certification - CARE : SDM_2002001040

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Nokia SDM Certification - CARE Sample Questions:

1. Care Plan can be used as:

A) Service Manual, helping to induct new Care Team members.
B) The source of resource forecast data.
C) Financial Planning support tool in CT.
D) Basic reference in contractual disputes with customer.

2. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and Warranty Extended for the next 2 years.
B) Care Agreement.
C) Warranty Standard contract.
D) Warranty Extended contract.

3. What basic services are included in SW Maintenance

A) Emergency Support, Trouble Resolution, Technical Query.
B) Trouble Resolution, Technical Query, SW Update.
C) Trouble Resolution, Technical Query, Care Management.
D) Trouble Resolution, Technical Query, Technical Support.

4. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A) Negotiate the prices with the customer.
B) Agree the prices internally.
C) Ensure the Care Contract re-negotiations are initiated in a timely fashion.
D) Write the Care Contract document.

5. Is there a need for Risk Analysis in Care?

A) Only when needed as there is no official process.
B) Only when establishing Care for the newly negotiated contract.
C) No, Risk Analysis is a mandatory process in NI Project Management only.
D) Always, at every stage of Care planning and execution.

Solutions: