Salesforce Certified Slack Administrator : Slack-Admn-201

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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

A) Enable members to view a recipient's local time within their profile before sending a message.
B) Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
C) Enable members to set their profile status to Away whenever they are not online.
D) Enable members to set reminders for themselves to send the message during shared working hours.

2. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A) Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B) Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
C) Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
D) Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.

3. You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
C) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
D) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

4. Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

A) The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
B) Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
C) Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.
D) The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.

5. You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)

A) Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
B) Host a Slack 101 training for new hires to onboard them.
C) Host a hackathon that allows new employees to learn about building Slack apps.
D) Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.

Solutions: