Peoplecert ITIL 2011 Foundation : PC0-001

Quality study material is the IT industry's scarcest resource — most of what floats around is outdated or wrong. Pass4Test takes the other road for the Peoplecert ITIL 2011 Foundation exam: 131 practice questions for the PC0-001 exam, written to a strict standard of technical accuracy by certified experts.

Peoplecert PC0-001 Exam Overview:

Peoplecert PC0-001 Exam Syllabus Topics:

Straight Talk: Peoplecert PC0-001 Exam FAQs

Who is eligible to sit the PC0-001 exam?

No formal prerequisites; basic IT/service management knowledge recommended These conditions come from Peoplecert and can be revised, so confirm the current requirements on the official exam page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation — better a two-minute check than a wasted Peoplecert ITIL 2011 Foundation registration.

What is the question count and time limit on the PC0-001 exam?

The Peoplecert ITIL 2011 Foundation exam gives you 60 minutes to work through 40 questions. Split that down and each question earns only a narrow slice of the clock — lingering too long on one item borrows time from three others. Build the habit now: run timed, full-length sessions in the Pass4Test test engine until finishing early feels normal on the real PC0-001 exam.

What official training exists for the Peoplecert ITIL 2011 Foundation exam?

Peoplecert recommends these official training resources:

• Official ITIL 2011 Foundation Training
• PeopleCert Learning Resources

Once the coursework is done, pressure-test it with the 131 practice questions for the PC0-001 exam from Pass4Test — theory only counts when it survives exam conditions.

What does the Peoplecert ITIL 2011 Foundation exam certify?

The PC0-001 exam is Peoplecert's official assessment leading to the ITIL 2011 Foundation certification, which sits at the Foundation level. It validates job-ready, vendor-recognized skills — the kind employers screen for. It also belongs to a wider certification family that includes ITIL Intermediate, ITIL Expert, ITIL Master, so it can anchor a longer credential roadmap.

What happens if I fail the Peoplecert ITIL 2011 Foundation exam, and how do I receive my product?

Delivery takes about a minute: after payment, Pass4Test emails your PC0-001 download instantly — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Install it on as many computers as you like. On failure: take the corresponding PC0-001 exam within 60 days of purchase, and a fail qualifies you for a full refund. File within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; claims close within 7 days. Excluded are attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer to keep studying? On request we can exchange your product for two free exam products of equal value, and your original purchase keeps its update service.

What are the main topics on the PC0-001 exam?

The Peoplecert ITIL 2011 Foundation syllabus divides into 5 domains, led by Key Processes and Functions (30%), Key Principles and Models (20%), Service Management as a Practice (15%). Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.

How do I sign up for the Peoplecert ITIL 2011 Foundation exam?

Book through the official Peoplecert registration channels:

• PeopleCert Official Registration
• AXELOS ITIL Portal

One thing to note while booking: the exam is delivered via Online proctored or Onsite at authorized test centers (CBT/Paper-based).

How much does the PC0-001 exam cost, and what score passes?

Plan on Approx. $180–$250 USD (varies by region/reseller) per attempt, with 65% (26 out of 40) required to pass the Peoplecert ITIL 2011 Foundation exam. Since every retake bills the full fee again, the cheapest strategy is arriving overprepared. Test yourself with Pass4Test practice questions first — when your timed scores clear 65% (26 out of 40) consistently, booking the PC0-001 exam becomes a formality.

Can I see sample PC0-001 questions before I pay?

Yes — a free demo is available for the Peoplecert ITIL 2011 Foundation product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.

Peoplecert ITIL 2011 Foundation Sample Questions:

Question #1
With which process is problem management likely to share categorization and impact coding systems?

A. IT service continuity management
B. Incident management
C. Capacity management
D. Service asset and configuration management

Question #2
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in

A. 1, 2 and 4 only
B. All of the above
C. 1, 2 and 3 only
D. 1 and 2 only

Question #3
In which document would you expect to see an overview of actual service achievements against targets?

A. SLA monitoring chart(SLAM)
B. Service level agreement(SLA)
C. Operational level agreement(OLA)
D. Capacity plan

Question #4
Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

A. A configuration management database (CMDB)
B. The service portfolio
C. The forward schedule of change
D. The service knowledge management system (SKMS)

Question #5
Which of the following is the BEST reason for categorizing incidents?

A. To enable the incident management database to be partitioned for greater efficiency
B. To establish trends for use in problem management and other IT service management (ITSM) activities
C. To ensure service levels are met and breaches of agreements are avoided
D. To identify whether the user is entitled to log an incident for this particular service

Solutions: