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Peoplecert ITIL 2011 Foundation - PC0-001 Exam Questions

QUESTION NO: 1
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Correct Answer: C
QUESTION NO: 2
The remediation plan should be evaluated at what point in the change lifecycle?
Correct Answer: B
QUESTION NO: 3
Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers
Correct Answer: B
QUESTION NO: 4
Which of the following is an enabler of best practice?
Correct Answer: A
QUESTION NO: 5
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Correct Answer: B
QUESTION NO: 6
Which of the following BEST describes the purpose of access management?
Correct Answer: A
QUESTION NO: 7
Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
Correct Answer: C
QUESTION NO: 8
Which of the following are basic concepts used in access management?
Correct Answer: B
QUESTION NO: 9
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Correct Answer: B
QUESTION NO: 10
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
Correct Answer: D