IBM Enterprise Storage Technical Support V3 : 000-958

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IBM Enterprise Storage Technical Support V3 Sample Questions:

1. To effectively perform a comparative analysis, a customer needs to compare the form, function, and features of IBM technology to equivalent technology from EMC.
Where can the technical specialist find this information?

A) Storage Performance Council
B) CompeteLine
C) Alinean tool
D) TCOnow!

2. What will happen if a customer refuses to install a Customer-Replaceable Unit (CRU)?

A) the Remote Support Center will void the system warranty
B) IBM will not send the part
C) IBM will dispatch a Service Support Representative to replace the CRU part at no charge
D) the customer will be billed to have IBM replace the CRU part

3. What is one of the most important considerations for the number of LUN5 required for optimum performance in an XIV Gen3 Storage System environment?

A) XIV QOS settings
B) Application I/O threads
C) SSD exclusion/inclusion list
D) Host multi path configuration

4. What are the technical specialist's responsibilities with respect to the SOLW (Statement of Limited Warranty)?

A) Ensure the base level warranty meets the customer's requirements.
B) None, this is handled by the Service Support Representative when he installs the equipment.
C) Explain the warranty terms to the customer after the deal is complete.
D) None, this is handled by the support center once the system is installed

5. A customer wants to be more proactive with managing their Brocade based SAN infrastructure. They would like to receive a warning when an ISL reaches 75% utilization Cost is a major concern. Which one of the following should be presented and discussed?

A) Tivoli Storage Productivity Center
B) Fabric Watch
C) Device Manager
D) Data Center Network Manager

Solutions: