PDF Version DemoHigh Quality Of Delta -Selling HP PPS ServiceOne Services Exam
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services sales process and tools - ServiceOne Services portfolio and offerings - ServiceOne Services customer engagement and management - ServiceOne Services delivery and implementation - ServiceOne Services operations and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)
A. Supporting printers based on usage
B. Securing sensitive data
C. Preventing theft of IT resources
D. Ensuring 100% uptime
E. Supporting mobile users with no downtime
F. Ensuring rising levels of student performance
Question 2
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
A. Printer Installation
B. Asset Tagging
C. Defective Media Retention
D. Accidental Damage Protection
Question 3
When is the best time to offer HP Contractual Services?
A. Upon renewal of the existing services agreement
B. 10 days after the expiration of the HP base warranty
C. Anytime during the hardware lifecycle
D. At the time of the new hardware purchase
Question 4
Which services can be offered for both printer and PC equipment? (Select two.)
A. Printer Installation
B. Maintenance Kit
C. Onsite Repair
D. PC Tracking and Recovery
E. Asset Tagging
F. Defective Media Retention
Question 5
According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?
A. 32%
B. 18%
C. 58%
D. 92%
Solutions:
| Question 1 Answer: A,D,F | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C,F | Question 5 Answer: A |
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