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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Topic 2: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Topic 3: Supply Chain and Inventory Management | - Inventory Models and Control Systems - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations |
| Topic 4: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 5: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Topic 6: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?
A) Execution
B) Feasibility analysis
C) Planning
D) Conception
2. Which quality control tool should be used to monitor the current status or end result of a process?
A) Flowchart
B) Control chart
C) Scatter diagram
D) Checklist
3. Which two factors affect a service location decision? Choose 2 answers
A) Proximity to customers
B) Quality-of-life issues
C) Closeness to manufacturing facilities
D) Warehouse storage
4. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
A) 22,167
B) 21,667
C) 20,000
D) 20,500
5. Which two types of operations include repetitive processes?
Choose 2 answers
A) Line process
B) Project process
C) Batch process
D) Continuous process
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: A,D |




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