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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ethics and Strategy | - Emerging Technologies - Bias and Legal Concerns - Ethics in Technology |
| Topic 2: Information Systems Management | - Hardware, Software, and Networking - Information Systems Acquisition and Development - Map Applications and Information Systems Value |
| Topic 3: Security and Risk Management | - Risk Management and Cybersecurity |
WGU Information Technology Management QGC1 Sample Questions:
Question #1
What is a key part of resource management?
A. Reviewing communication methods with stakeholders
B. Scheduling tasks and project milestones
C. Monitoring quality standards across deliverables
D. Obtaining and managing needed resources
Question #2
Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.
A. Serves as a unique product identifier
B. Automates the different activities of the supply chain
C. Tracks a product's journey from manufacturing facility to store
D. Discards inconsistent, incorrect, or incomplete information
Question #3
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
A. Analyzing
B. Reporting
C. Predicting
D. Distributing
Question #4
Which system serves as an organization's backbone in providing fundamental decision-making support?
A. Enterprise resource planning (ERP)
B. Customer relationship management (CRM)
C. Supply change management (SCM)
D. Unified communications (UC)
Question #5
Which cybersecurity attack disrupts the normal use of a network?
A. Denial-of-service
B. Malware infection
C. DNS spoofing
D. Session hijacking
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,C | Question #3 Correct Answer: B | Question #4 Correct Answer: A | Question #5 Correct Answer: A |
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