Cisco Unified Contact Center Enterprise Design (UCCED) : 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C is used for sizing agents in a queuing model.
B) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.
C) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
D) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.

2. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Dialer_Interval
B) Agent_Interval
C) Call_Type_SG_Interval
D) Router_Interval
E) Agent_Skill_Group_Interval

3. DRAG DROP

4. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) There is no impact.
B) The number of call-by-call agents with CTI OS cannot be more than 1025.
C) The number of mobile agents must be less than 500.
D) The number of nailed-up agents with CTI OS cannot be more than 1156.
E) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.

5. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
C) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
E) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition

Solutions: