HP Servicing HP Desktops , Workstations , and Notebooks : HP2-H08

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What should you do if you find missing keys on a customer's keyboard?

A) Replace the keyboard under warranty.
B) Run the HP Insight Diagnostics tool.
C) Explain that replacing the keys is not covered under warranty.
D) Order the missing keys.

2. After installation of a new PC, the customer reports that it is running very slow over the network. What is the most likely cause?

A) The Ethernet card has autonegotiated 10Mb speed.
B) DHCP is disabled.
C) The memory needs to be replaced.
D) The IP address is incorrect.

3. What is the primary function of MXM graphics modules in portables?

A) provides high-definition hardware support
B) provides the ability to use scalable link interface (SLI) graphic processors
C) allows an embedded video chipset installation
D) allows the graphics processor to be easily upgraded

4. You are trying to determine the original default specification of an HP workstation. Where would you find this information?

A) serial number
B) BIOS
C) product number
D) asset tag

5. Which type of connector is shown in the exhibit?

A) IDE cable
B) USB cable
C) SATA cable
D) FireWire cable

Solutions: