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ServiceNow Certified System Administrator : CSA

CSA

Exam Code: CSA

Exam Name: ServiceNow Certified System Administrator

Updated: Oct 27, 2026

Q & A: 532 Questions and Answers

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ServiceNow CSA Practice Test Questions, ServiceNow CSA Exam Practice Test Questions

The ServiceNow Certified System Administrator (CSA) exam is designed to validate the candidates’ proficiency in the ServiceNow System Administration. After completing this test, you can demonstrate to your potential employer that you possess the essential knowledge and skills required to effectively configure, implement, and maintain the ServiceNow platform. The exam also equips you with sufficient expertise to pursue the advanced-level certification paths.

ServiceNow CSA Exam Syllabus Topics:
TopicDetails
Topic 1
  • Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
Topic 2
  • Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
Topic 3
  • Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

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Quick info about ServiceNow CSA Exam

The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we'll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.

Exam Details

Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.

The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.

ServiceNow Certified System Administrator Sample Questions:

Question #1
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

A. Docs
B. Wiki
C. Help Panel (question mark icon)
D. Community


Question #2
What is the master table that contains a record for each table in the database?

A. [sys_master_db]
B. [sys_db_object]
C. [sys_master_object]
D. [sys_object_db]


Question #3
How is a group defined in ServiceNow?

A. A group defines a set of users that share the same location
B. A group defines a set of users that share the same job title
C. A group is one record stored in the Group Type [sys_user_group_type] table
D. A group is one record stored in the Group [sys_user_group] table


Question #4
Which of the following protects applications by identifying and restricting access to available files and data?

A. Application Scope
B. Verbose Log
C. Access Control Rules
D. Application Configuration


Question #5
Which action enables a user to view and specify date and time formats in their instance?

A. Select the User menu > Preferences > Language & Region > Set date and time format and time zone
B. Use the system properties to correct the instance ' s time zone
C. Ask the user to adjust the time zone on their personal computer
D. Select the User menu > Preferences > Time Settings > Toggle display time zone
E. Create a UI Script to set the default timezone


Solutions:

Question #1
Correct Answer: C
Question #2
Correct Answer: B
Question #3
Correct Answer: D
Question #4
Correct Answer: C
Question #5
Correct Answer: A

CSA Related Exams
CSA-JPN - ServiceNow Certified System Administrator (CSA日本語版)
CIS-DF - Certified Implementation Specialist - Data Foundations (CMDB and CSDM)
Related Certifications
Certified Technical Architect
Certified System Administrator
CIS-Service Management
CIS-Data Foundations (CMDB and CSDM)
Risk and Compliance
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