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HP HP2-H11 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Positioning | 25% | - Sales process and proposal preparation - Competitive differentiation - Warranty and support services |
| Topic 2: HP Thin Client Portfolio | 30% | - t-series and multi-seat solutions - Hardware specifications and features - Operating systems and software options |
| Topic 3: Solution Design and Compatibility | 20% | - Virtualization infrastructure integration - Server and protocol compatibility - Security and management features |
| Topic 4: Market and Customer Needs | 25% | - ROI and TCO advantages - Thin client market trends and benefits - Customer business and technical requirements |
HP Selling HP Thin Clients Sample Questions:
1. You are competing against Wyse for a thin client sale and the customer conversation turns to the thin client management software.
Which sales trap questions should you ask? (Select three.)
A) Is Wyse Device Manager capable of managing clients anywhere?
B) Is Wyse Device Manager as easy, robust, and scalable as HP Device Manager?
C) Does Wyse Device Manager support both the push and pull modes of communication?
D) Is Wyse Device Manager offered free of charge with the proposed thin client solution?
E) Does Wyse Device Manager support a stateless mode?
2. Which question is appropriate to ask a school district administrator during an elevator pitch of the HP MultiSeat Computing Solution?
A) How do you currently manage the demands of your student community and their need for technology support?
B) What is the biggest challenge that keeps you from being able to deploy PC technology in the classrooms in your district?
C) How interested would you be in a PC solution that could double your student access to computing while staying within your same budget?
D) What solution have you considered in trying to address the challenge of deploying PC technology in your classrooms?
3. Which thin client operating systems are you most likely to encounter in a proposed solution from Wyse for the power user segment of the client virtualization space? (Select two.)
A) Wyse ThinOS
B) Windows Embedded Standard
C) Windows XPe
D) Windows CE
E) Linux
4. Asking open- and closed-ended questions to establish the business value for solving a customer's problem is part of which step in an effective sales interview?
A) qualification
B) assessment
C) discovery
D) presentation
5. Which operating system software does the HP MultiSeat Computing Solution host computer run?
A) Microsoft Small Business Server 2008
B) Microsoft Windows MultiPoint 2010 Server
C) Citrix XenServer 5.5
D) VMware View
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: B |




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