Salesforce Certified Experience Cloud Consultant : EX-Con-101

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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A) Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
B) Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
C) Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
D) Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

2. Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers

A) Audience
B) Visible
C) Personal
D) Default
E) None

3. Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?

A) Partner Community
B) Platform Portal
C) Partner Community Plus
D) CommercePortal

4. Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

A) Chatter Group Member Visibility
B) Site User Visibility
C) Community User Visibility
D) Portal User Visibility

5. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Create a public ''announcement only' group for moderators to address commonquestions.
B) Create an FAQ Knowledge article.
C) Create an FAQ rich text component on the Home page.
D) Deploy a chatbox to address common questions.
E) Enable Chatter Questions to encourage peer-to-self-service

Solutions: