Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

2. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Select the Chat check box that is associated with an agent's staff account.
B) Selectthe Pull Chat check box in the chat profile.
C) Select the corresponding pull policy.
D) Enable the engagement engine.
E) Configure advanced routing.

3. Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

A) Create a segment of contacts whose contact home country is USA.
B) Add the report in step (c) to the Audience tab in the Included section.
C) Create a broadcast survey.
D) Create a report of contacts whose contact home
E) Create a transactional survey.
F) Add the segment in step (d) to the Audience tab in the Included section.

4. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
C) It is available when you use the Connect Common Object Model CCOM for API operations.
D) It cannot be used in Custom Object workspaces.

5. Which three options are not supported in a Browser User Interface workspace?

A) Any site trying to navigate to a top-level page will not be rendered.
B) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
C) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
D) The mixing of HTTP and HTTPS is not supported because i is a security violation.
E) Any site which does not want to be embedded insidean iframe will not be rendered.

Solutions: