Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465

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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Select the six actions that initiate the business rules engine to run its configured logic.

A) The rules engine is updated.
B) An agent edits contacts, incidents, organizations, or tasks.
C) An agent edits an opportunity.
D) A customer asks a question on the end user portal.
E) A customer updates their contact details via the end-user pages.
F) An administrator compiles the rules engine.
G) A customer adds more information to their incident via the end-user pages
H) An agent creates or edits an answer.

2. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Remove the "Home page" navigation option from the template file.
B) Update the config verb CP_Login_URL
C) Delete the home.php file from the customer portal site.
D) Upgrade the site.css file to remove references to the Home page.
E) Update the config verb CP_HOME_URL.

3. You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

A) You added the navigation set in the wrong interface.
B) The interface was not installed correctly.
C) The profile doesn't have permission to the new interface.
D) You forgot to set the permission in the navigation set for the new interface.

4. After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

A) Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
B) Create entries for the word and its syntax in the dictionary file.
C) Verify that all selections of the target answer(s) contain the search terms you're looking for.
D) Update the answer keywords
E) Create alias and thesaurus entries with the correct target search terms.

5. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A) https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
B) https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
C) https://widgetshippers.com/trackyourpackage?id=$p_icf_87
D) https://widgetshippers.com/trackyourpackage?id=c$tracking_id
E) https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id

Solutions: