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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Create Category > Create Child Category.
B) Complete Category Name.
C) Check the Active flag.
D) Select the task Manage Service Request Categories.
E) Select Status = "Active".
F) Select Service Catalog in Functional Areas.
G) Select Create Category > Create Top-Level Category.

2. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Administrator-defined milestone data is not included in Analytics.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) No standard reports on milestones are provided.

3. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The Base Locale for the articles has not been enabled in the correct language.
B) The User Group selected for authoring articles has been set to 'External".
C) Users have not been given the "Knowledge Analyst" role.
D) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

4. Which three statements are true?

A) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
C) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

5. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Object triggers
B) Templates
C) Pages
D) UI components
E) Languages
F) Object workflows
G) Themes
H) Business objects