Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What are three required sections for Custom Process Models?

A) Code containing integration with external systems
B) Code containing custom business logic
C) Header
D) Footer
E) Test harness
F) Test script

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f1, f3, f4
C) f1, f2, f4, f3, f5
D) f2, f5, f3, f1, f4
E) f5, f2, f3, f4, f1

3. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Triggering escalation mails to the manager after the escalation time is over
C) Calling an add-in
D) Dynamically setting the URL for browser control
E) Calling a CPM script

4. Which five practices deliver maximum reporting performance?

A) Using the complex expression operator instead of the like operator
B) Using the like operator instead of the complex expression operator
C) Using fixed filters whenever possible
D) Providing values for runtime filters
E) Filtering on simple columns and not on expressions
F) Configuring many-to-many joins
G) Filtering on expressions and not on simple columns
H) Providing default values for runtime filters
I) Using outer joins rather than inner joins when possible
J) Using index custom fields as filters
K) Filtering on standard fields that are indexed

5. Which four statements are true about incident rules?

A) All incident rules should have an action to transit from the initial state to another state.
B) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
C) Incident rules should have one rule state.
D) A catch-all rule has no impact on incident rules.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) Incident rules should have a minimum of two rule states.
G) A catch-all escalation action has no impact on incident rules.

Solutions: