Microsoft Dynamics CRM 2011 Applications : MB2-868

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a resource group
B) yourself
C) a team
D) a user
E) a business unit

2. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case without a resolution, and then close the open activities when they are finished.
B) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
C) Close the case without a resolution type, and then close the open activities when they are finished.
D) Close the open activities, and then close the case.

3. In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)

A) Open the Service Calendar and disable Conflicts.
B) Open Activity
C) Open Activity
D) Open the Service Calendar and enable Conflicts.

4. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Advanced Find
B) Auditing
C) Charts
D) Dashboards

5. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
C) Qualify the lead and convert it to an account, a contact, and an opportunity.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

Solutions: