EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aktivität erfasst den Bedarf an Vorfallslösungen und Serviceanfragen?

A) Servicedesk
B) Servicekatalogverwaltung
C) Problemmanagement
D) Änderungskontrolle

2. Was ist als Zustandsänderung definiert, die für das Management eines IT-Dienstes von Bedeutung ist?

A) Ereignis
B) Bekannter Fehler
C) Problem
D) Vorfall

3. Was ist der Ausgangspunkt für die Optimierung?

A) Standardisierung von Praktiken und Dienstleistungen
B) Sicherstellung der Einbindung der Stakeholder
C) Bestimmen, wo die positivsten Auswirkungen erzielt werden könnten
D) Verständnis der Vision und Ziele der Organisation

4. In welcher Phase des Service-Lebenszyklus wird nach Möglichkeiten zur Verbesserung der Prozesseffizienz und Kosteneffektivität gesucht?

A) Kontinuierliche Serviceverbesserung
D18912E1457D5D1DDCBD40AB3BF70D5D
B) Dienstübergang
C) Servicestrategie
D) Servicevorgang

5. Welches der folgenden Beispiele ist eine Problemumgehung?

A) Ein Server wird neu gestartet, um einen Vorfall zu beheben
B) Ein E-Mail-Server wird wiederhergestellt, nachdem ein Vorfall gemeldet wurde
C) Der Serverspeicher wird erhöht, wenn der Server nicht reagiert
D) Ein defekter Netzwerk-Switch wird durch einen neuen ersetzt

Solutions: