High Quality Of Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Exam
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Cisco 642-467 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Mobility and Messaging Applications | - Configure user access and services - Configure mobility features - Integrate messaging applications |
| Topic 2: Cisco Unified Contact Center Express | - Manage agents and resources - Implement scripts and workflows - Configure contact center components |
| Topic 3: Cisco Unified Presence | - Configure user services and availability - Install and configure Cisco Unified Presence - Integrate presence services with Unified Communications |
| Topic 4: Troubleshooting and Maintenance | - Monitor application health and performance - Diagnose integration issues - Perform maintenance and upgrades |
| Topic 5: Cisco Unified Communications Applications Architecture | - Identify Cisco Unified Communications application components - Understand application integration architecture - Plan application deployment |
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:
1. When a user password is changed on Cisco Unified Communications Manager Express, how is that change propagated to Cisco Unity Express?
A) The change is automatic; there is no Cisco Unity Express administrator intervention required.
B) The Cisco Unity Express administrator needs to change the password and PIN every time a change is made to the user account in Cisco Unified Communications Manager Express.
C) The user password in Cisco Unity Express does not need to match the user password in Cisco Unified Communications Manager Express because they are separate systems.
D) The Cisco Unity Express administrator needs to synchronize the user account in Cisco Unified Communications Manager Express by importing the user again.
E) The Cisco Unity Express administrator needs to change the user password to match the password in Cisco Unified Communications Manager Express.
2. In which two scenarios would a caller who is calling into the Cisco Unity Connection general pilot number hear the opening greeting of the voice-mail system and be prompted for a user ID and PIN? (Choose two.)
A) An SCCP phone user will always be prompted for a user ID and PIN.
B) subscriber who sends the calling number
C) The scenario is invalid.
D) non-subscriber
E) A SIP phone user will always be prompted for a user ID and PIN.
F) subscriber who does not send the calling number
3. When troubleshooting a single Cisco Unified Presence user complaint, which tool is the best one to use to start the troubleshooting process?
A) Cisco Unified Real Time Monitoring Tool
B) Cisco Unified Presence System Troubleshooter
C) Cisco Unified Presence Monitoring Tool
D) Cisco Unified Presence Viewer
4. How are partitions and calling search spaces in Cisco Unity Connection different from partitions and calling search spaces in Cisco Unified Communications Manager?
A) In Cisco Unity Connection, partitions and calling search spaces are not used.
B) In Cisco Unity Connection, partitions and calling search spaces function just as they do in Cisco Unified Communications Manager.
C) In Cisco Unity Connection, partitions include calling search spaces.
D) In Cisco Unity Connection, search spaces do not include partitions.
E) In Cisco Unity Connection, only partitions are used.
5. When you deploy Cisco Unified Communications Manager, which two conditions must be met if you want to use Cisco Unity Express as a distributed voice-mail solution? (Choose two.)
A) Cisco Unity Express is operated with Cisco Unified Communication Manager Express because they are interoperable.
B) Voice mail must be accessible even in case of WAN failure.
C) Automated attendant must be accessible irrespective of WAN availability.
D) There are no limitations on geographic coverage.
E) Cisco Unity Express must use Skinny Call Control Protocol (SCCP) to communicate with Cisco Unified Communication Manager Express.
F) Bandwidth is available to enable voice mail to traverse the WAN by contacting a central voice-mail server.
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: D,F | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C |




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