IBM Information Management Front End Tools and Processes : C2090-045

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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) OneTeam guidelines
B) guidelines on Product Support page
C) FastPath guidelines
D) guidelines onw3.ibm.com/oneteam

2. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for the Tivoli Domain
B) alist of all OneTeam Component IDs for the Tivoli Domain
C) a list of all Fastpath Component IDs for the Tivoli Domain
D) a list of all supported Component IDs for all Domain/Platform

3. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Tivoli Support Platform matrix webpage
B) the Lotus Notes FrontEnd Support teamroom
C) the taxonomy spreadsheet
D) the IBM Software Support Lifecycle website

4. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Manage customer when he is complaining.
B) Provides on-site knowledge transfer and hands on training.
C) Performs product installation at the customers' site.
D) Helping to design a customer solution.

Solutions: