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HP HP2-B25 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Print quality issues
|
| Installation and Configuration | - Driver installation and setup
|
| HP LaserJet Technology Fundamentals | - Laser printing process overview
|
| Security and Management | - Fleet management
|
HP LaserJet Solutions Sample Questions:
Question 1
Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?
A. firmware needs to be downloaded on to the HDD
B. the sending option is never available in the control panel
C. the 40GB HDD is not compatible and needs a 20GB HDD
D. the HDD is not initialized
Question 2
What can a user do in the Printing Preferences dialog box?
A. enable printer spooling
B. manage stored jobs
C. change security features
D. select the paper source
Question 3
Which paper path component prevents multiple sheets of paper from being fed into the printer?
A. feed guide assembly
B. pickup rollers
C. separation pad
D. switchback assembly
Question 4
What does ETB Alienation do? Select THREE.
A. reduces print quality problems
B. causes uneven print density; it can be caused by excessive transfer current
C. moves the C, M and Y transfer rollers away from the drums for black & white prints
D. causes uneven print density; it is a symptom of worn gears or improper gear mesh
E. increases the life of color supplies
Question 5
You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?
A. Make sure the call is closed with HP dispatch.
B. Update the repair history in the configuration log.
C. No further action is necessary.
D. Reiterate the steps taken to resolve the problem with the customer.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A,B,D | Question 5 Answer: D |
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