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Genesys Cloud CX: Developer Certification : GCX-GCD

GCX-GCD

Exam Code: GCX-GCD

Exam Name: Genesys Cloud CX: Developer Certification

Updated: May 30, 2026

Q & A: 78 Questions and Answers

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 2
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 3
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 6
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-developer-certification

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GCX-GCD Related Exams
GCX-ARC - Genesys Cloud CX: Architect Certification
GCX-SCR - Genesys Cloud CX: Scripting Certification
GCX-AI-GPE - Cloud CX AI-GPE and GPR Certification
GCP-GCX - Genesys Cloud CX Certified Professional - Consolidated Exam
GCX-WFM - Cloud CX Workforce Management Certification
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Genesys Cloud CX
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GCP-GC
GCP8
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