BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. By definition, continuous improvement means that a business is always looking for:

A) Ways in which the business can save money.
B) Small things that can improve the overall customer experience.
C) Better employees and more customers.
D) Continually getting better customers into the shop.

2. Market segmentation occurs when customers are sub divided into:

A) The same groups.
B) Different marketing areas.
C) None of the above.
D) Smaller groups to distinguish purchaser behaviour.

3. Market segmentation means that:

A) The market the organisation is selling to has become saturated.
B) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
C) There is only a small market that is available to consumers.
D) Organisations can deal more quickly with customers.

4. Customer information should be collected by a shop:

A) If a customer appears to be one who will return to the shop.
B) Once you are aware that the customer is a regular shopper.
C) The first time the customer comes into the shop.
D) When the customer makes his first purchase.

5. For organisations to improve their customer service they need to:

A) Gather information from regular customers.
B) Gather information when a customer may not return.
C) Gather information when they first meet a customer.
D) All of the above.

Solutions: