CompTIA PDI+ Beta : PD1-001

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CompTIA PDI+ Beta Sample Questions:

1. A customer calls the support line and explains to the technician that every time they make a copy on their color laser MFD, the page is all black. Which of the following should the technician ask the customer to do next?

A) Print an internal test page.
B) Recalibrate the print engine.
C) Reinitialize the scanner unit.
D) Clean the photoconductor.

2. Which of the following components contains the second and third mirrors in a cable drive flatbed scanner?

A) First mirror assembly
B) CCD
C) ADF
D) Second mirror assembly

3. Which of the following is used to perform scanner calibration to ensure that image quality matches the original?

A) White reference plate
B) Lens
C) CCD
D) Exposure lamp

4. Which of the following failed components would be responsible for media not being properly picked from the tray?

A) Paper feed unit
B) Registration roller
C) Registration sensor
D) Transport roller

5. Due to traffic a technician has arrived late to their first call, and has three other calls to do that day.
Which of the following is the BEST action to take?

A) One call at a time, they will wait. The other customers wil understand.
B) Cal the other three customers and advise of the delays.
C) Call dispatch and have them reschedule the other clients for later in the week.
D) Rush through the first call and then to the next call as soon as possible.

Solutions: