CompTIA CV0-002 Exam Syllabus Topics:

Topic	Details
Configuration and Deployment - 24%
Given a scenario, analyze system requirements to ensure successful system deployment.	1. Appropriate commands, structure, tools, and automation/orchestration as needed 2. Platforms and applications 3. Interaction of cloud components and services Network components Application components Storage components Compute components Security components 4. Interaction of non-cloud components and services 5.Baselines 6.Target hosts 7.Existing systems 8.Cloud architecture 9.Cloud elements/target objects
Given a scenario, execute a provided deployment plan.	1.Apply the change management process Approvals Scheduling 2. Refer to documentation and follow standard operating procedures 3. Execute workflow 4. Configure automation and orchestration, where appropriate, for the system being deployed 5.Use commands and tools as needed 6.Document results
Given a scenario, analyze system requirements to determine if a given testing plan is appropriate.	1. Underlying environmental considerations included in the testing plan Shared components Storage Compute Network Production vs. development vs. QA Sizing Performance High availability Connectivity Data integrity Proper function Replication Load balancing Automation/orchestration 2.Testing techniques Vulnerability testing Penetration testing Load testing
Given a scenario, analyze testing results to determine if the testing was successful in relation to given system requirements.	1. Consider success factor indicators of the testing environment Sizing Performance Availability Connectivity Data integrity Proper functionality 2.Document results 3.Baseline comparisons 4.SLA comparisons 5.Cloud performance fluctuation variables
Given a scenario, analyze sizing, subnetting, and basic routing for a provided deployment of the virtual network.	1.Cloud deployment models Public Private Hybrid Community 2.Network components 3. Applicable port and protocol considerations when extending to the cloud 4. Determine configuration for the applicable platform as it applies to the network VPN IDS/IPS DMZ VXLAN Address space required Network segmentation and microsegmentation 5. Determine if cloud resources are consistent with the SLA and/or change management requirements
Given a scenario, analyze CPU and memory sizing for a provided deployment.	1.Available vs. proposed resources CPU RAM 2.Memory technologies Bursting and ballooning Overcommitment ratio 3.CPU technologies Hyperthreading VT-x Overcommitment ratio 4.Effect to HA/DR 5. Performance considerations 6. Cost considerations 7.Energy savings 8. Dedicated compute environment vs. shared compute environment
Given a scenario, analyze the appropriate storage type and protection capability for a provided deployment.	1. Requested IOPS and read/ write throughput 2.Protection capabilities High availability Failover zones Storage replication Regional MultiregionalSynchronous and asynchronous Storage mirroring Cloning Redundancy level/factor 3. Storage types NAS DAS SAN Object storage 4.Access protocols 5.Management differences 6.Provisioning model Thick provisioned Thin provisioned Encryption requirements Tokenization 7. Storage technologies Deduplication technologies Compression technologies 8.Storage tiers 9.Overcommitting storage 10. Security configurations for applicable platforms ACLs Obfuscation Zoning User/host authentication and authorization
Given a scenario, analyze characteristics of the workload (storage, network, compute) to ensure a successful migration.	1.Migration types P2V V2V V2P P2P Storage migrations Online vs. offline migrations 2. Source and destination format of the workload Virtualization format Application and data portability 3. Network connections and data transfer methodologies 4. Standard operating procedures for the workload migration 5.Environmental constraints Bandwidth Working hour restrictions Downtime impact Peak timeframes Legal restrictions Follow-the-sun constraints/time zones
Given a scenario, apply elements required to extend the infrastructure into a given cloud solution.	1.Identity management elements Identification Authentication Authorization Approvals Access policy FederationSingle sign-on 2. Appropriate protocols given requirements 3. Element considerations to deploy infrastructure services such as: DNS DHCP Certificate services Local agents Antivirus Load balancer Multifactor authentication Firewall IPS/IDS
Security - 16%
Given a scenario, apply security configurations and compliance controls to meet given cloud infrastructure requirements.	1.Company security policies 2. Apply security standards for the selected platform 3. Compliance and audit requirements governing the environment Laws and regulations as they apply to the data 4.Encryption technologies IPSec SSL/TLS Other ciphers 5.Key and certificate management PKI 6.Tunneling protocols L2TP PPTP GRE 7. Implement automation and orchestration processes as applicable 8. Appropriate configuration for the applicable platform as it applies to compute Disabling unneeded ports and services Account management policies Host-based/software firewalls Antivirus/anti-malware software Patching Deactivating default accounts
Given a scenario, apply the appropriate ACL to the target objects to meet access requirements according to a security template.	1. Authorization to objects in the cloud Processes Resources UsersGroupsSystem Compute Networks Storage Services 2. Effect of cloud service models on security implementations 3. Effect of cloud deployment models on security implementations 4.Access control methods Role-based administration Mandatory access controls Discretionary access controls Non-discretionary access controls Multifactor authentication Single sign-on
Given a cloud service model, implement defined security technologies to meet given security requirements.	1.Data classification 2. Concepts of segmentation and microsegmentation Network Storage Compute 3. Use encryption as defined 4. Use multifactor authentication as defined 5. Apply defined audit/ compliance requirements
Given a cloud service model, apply the appropriate security automation technique to the target system.	1. Tools APIs Vendor applications CLI Web GUI Cloud portal 2.Techniques Orchestration Scripting Custom programming 3.Security services Firewall Antivirus/anti-malware IPS/IDS HIPS 4. Impact of security tools to systems and services Scope of impact 5. Impact of security automation techniques as they relate to the criticality of systems Scope of impact
Maintenance - 18%
Given a cloud service model, determine the appropriate methodology to apply given patches.	1. Scope of cloud elements to be patched Hypervisors Virtual machines Virtual appliances Networking components Applications Storage components Clusters 2. Patching methodologies and standard operating procedures Production vs. development vs. QA Rolling update Blue-green deployment Failover cluster 3. Use order of operations as it pertains to elements that will be patched 4.Dependency considerations
Given a scenario, apply the appropriate automation tools to update cloud elements.	1.Types of updates Hotfix Patch Version update Rollback 2.Automation workflow Runbook management Single node Orchestration Multiple nodes Multiple runbooks 3. Activities to be performed by automation tools Snapshot Cloning Patching Restarting Shut down Maintenance mode Enable/disable alerts
Given a scenario, apply an appropriate backup or restore method.	1.Backup types Snapshot/redirect-on-write Clone Full Differential Incremental Change block/delta tracking 2.Backup target Replicas Local Remote 3.Other considerations SLAs Backup schedule Configurations Objects Dependencies Online/offline
Given a cloud-based scenario, apply appropriate disaster recovery methods.	1.DR capabilities of a cloud service provider 2.Other considerations SLAs for DR RPO RTO Corporate guidelines Cloud service provider guidelines Bandwidth or ISP limitations Techniques Site mirroring Replication File transfer Archiving Third-party sites
Given a cloud-based scenario, apply the appropriate steps to ensure business continuity.	1.Business continuity plan Alternate sites Continuity of operations Connectivity Edge sites Equipment Availability Partners/third parties 2. SLAs for BCP and HA
Given a scenario, apply the appropriate maintenance automation technique to the target objects.	1. Maintenance schedules 2. Impact and scope of maintenance tasks 3. Impact and scope of maintenance automation techniques 4.Include orchestration as appropriate 5.Maintenance automation tasks Clearing logs Archiving logs Compressing drives Removing inactive accounts Removing stale DNS entries Removing orphaned resources Removing outdated rules from firewall Removing outdated rules from security Resource reclamation Maintain ACLs for the target object
Management - 20%
Given a scenario, analyze defined metrics to determine the presence of an abnormality and/or forecast future needed cloud resources.	1.Monitoring Target object baselines Target object anomalies Common alert methods/messaging Alerting based on deviation from baseline Event collection 2.Event correlation 3.Forecasting resource capacity Upsize/increase Downsize/decrease 4.Policies in support of event collection Policies to communicate alerts appropriately
Given a scenario, determine the appropriate allocation of cloud resources.	1. Resources needed based on cloud deployment models Hybrid Community Public Private 2.Capacity/elasticity of cloud environment 3.Support agreements Cloud service model maintenance responsibility 4.Configuration management tool 5.Resource balancing techniques 6.Change management Advisory board Approval process Document actions takenCMDB Spreadsheet
Given a scenario, determine when to provision/deprovision cloud resources.	1. Usage patterns 2.Cloud bursting Auto-scaling technology 3.Cloud provider migrations 4. Extending cloud scope 5.Application life cycle Application deployment Application upgrade Application retirement Application replacement Application migration Application feature use Increase/decrease 6.Business need change Mergers/acquisitions/divestitures Cloud service requirement changes Impact of regulation and law changes
Given a scenario, implement account provisioning techniques in a cloud environment to meet security and policy requirements.	1. Identification 2.Authentication methods FederationSingle sign-on 3.Authorization methods ACLs Permissions 4. Account life cycle 5.Account management policy Lockout Password complexity rules 6.Automation and orchestration activities User account creation Permission settings Resource access User account removal User account disablement
Given a scenario, analyze deployment results to confirm they meet the baseline.	1.Procedures to confirm results CPU usage RAM usage Storage utilization Patch versions Network utilization Application version Auditing enable Management tool compliance
Given a specific environment and related data (e.g., performance, capacity, trends), apply appropriate changes to meet expected criteria.	1. Analyze performance trends 2.Refer to baselines 3.Refer to SLAs 4.Tuning of cloud target objects Compute Network Storage Service/application resources 5. Recommend changes to meet expected performance/capacity Scale up/down (vertically) Scale in/out (horizontally)
Given SLA requirements, determine the appropriate metrics to report.	1.Chargeback/showback models Reporting based on company policies Reporting based on SLAs 2.Dashboard and reporting Elasticity usage Connectivity Latency Capacity Overall utilization Cost Incidents Health System availabilityUptime Downtime
Troubleshooting - 22%
Given a scenario, troubleshoot a deployment issue.	1.Common issues in the deployments Breakdowns in the workflow Integration issues related to different cloud platforms Resource contention Connectivity issues Cloud service provider outage Licensing issues Template misconfiguration Time synchronization issues Language support Automation issues
Given a scenario, troubleshoot common capacity issues.	1. Exceeded cloud capacity boundaries Compute Storage Networking IP address limitations Bandwidth limitations Licensing Variance in number of users API request limit Batch job scheduling issues 2.Deviation from original baseline 3.Unplanned expansions
Given a scenario, troubleshoot automation/orchestration issues.	1.Breakdowns in the workflow Account mismatch issues Change management failure Server name changes IP address changes Location changes Version/feature mismatch Automation tool incompatibility Job validation issue
Given a scenario, troubleshoot connectivity issues.	1.Common networking issues Incorrect subnet Incorrect IP address Incorrect gateway Incorrect routing DNS errors QoS issues Misconfigured VLAN or VXLAN Misconfigured firewall rule Insufficient bandwidth Latency Misconfigured MTU/MSS Misconfigured proxy 2.Network tool outputs 3.Network connectivity tools ping tracert/traceroute telnet netstat nslookup/dig ipconfig/ifconfig route arp ssh tcpdump 4.Remote access tools for troubleshooting
Given a scenario, troubleshoot security issues.	1.Authentication issues Account lockout/expiration 2. Authorization issues 3.Federation and single sign-on issues 4.Certificate expiration 5.Certification misconfiguration 6.External attacks 7.Internal attacks 8.Privilege escalation 9.Internal role change 10.External role change 11.Security device failure 12.Incorrect hardening settings 13.Unencrypted communication 14.Unauthorized physical access 15.Unencrypted data 16.Weak or obsolete security technologies 17. Insufficient security controls and processes 18.Tunneling or encryption issues
Given a scenario, explain the troubleshooting methodology.	Always consider corporate policies, procedures and impacts before implementing changes 1.Identify the problem Question the user and identify user changes to computer and perform backups before making changes 2. Establish a theory of probable cause (question the obvious) If necessary, conduct internal or external research based on symptoms 3. Test the theory to determine cause Once theory is confirmed, determine the next steps to resolve the problem If the theory is not confirmed, reestablish a new theory or escalate 4. Establish a plan of action to resolve the problem and implement the solution5. Verify full system functionality and, if applicable, implement preventive measures6. Document findings, actions and outcomes

Reference: https://certification.comptia.org/certifications/cloud

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CompTIA CV0-002 Exam Syllabus Topics:

Configuration and Deployment - 24%

Security - 16%

Maintenance - 18%

Management - 20%

Troubleshooting - 22%

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