Pegasystems Certified Senior System Architect (CSSA) 72V1 : PEGACSSA72V1

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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of procedure. After entering the information, users submit the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
*Ensure that users can identify duplicate requests.
*If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two steps satisfy the requirement that only nonduplicate requests are written to the database? (Choose Two)

A) Configure a Create Case step to instantiate temporary cases.
B) Add a Persist Case flow action to case lifecycle design
C) Configure the case type to instantiate temporary cases.
D) Add a Persist Case step to the case lifecycle design.

2. An application contains a flow action with an Apply to: class of TGB-HRApps-Work-TimeOff. When updating the application, you have a requirement to move the flow action to TGB-HRApps-Work so it can be used by more than one case type.
How do you prevent the application from using the rule in TGB-HRApps-Work-TimeOff?

A) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Blocked".
B) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Not available".
C) Set the availability of the flow action in TGB-HRApps-Work-TimeOff to "Withdrawn".
D) Set the availability of the flow action in TGB-HRApps-Work to "Final".

3. Which of the following requirements can be implemented using Next Best Action?

A) Reduce average handle time of each customer interaction to less than two minutes per incident.
B) Identify why response rates for a campaign in a region are lower than the company average.
C) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
D) Provide the customer service representative with a list of potential reasons the customer has called.

4. The current SOAP configuration returns a standard exception when the service cannot find a valid instance of the security activity. What action do you take in order to provide specific information to the user when this exception occurs?

A) Add a Mapping Error fault condition to the Service SOAP form.
B) Add a Service Error fault condition to the Service SOAP form.
C) Add a Mapping Error fault condition to the XML Stream form.
D) Add a Service Error fault condition to the Parse XML form.

5. You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

A) Add a must match condition where the work status of potential duplicates does not contain "Resolved".
B) Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0".
C) Add a must match condition where the work status of the current case does not contain "Resolved".
D) Add a weighted condition where the work status of potential duplicates does not contain "Resolved".

Solutions: