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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Employee Dispute Resolution | - Initiating & Managing the Process - Root Causes of Process Failure - Role of the Review Panel - Peer Review Concept & Process |
| Topic 2: Conducting Effective Performance Reviews | - Development Planning & Coaching - Goal Setting & Standard Definition - Feedback & Communication Skills - Review Preparation & Delivery - Performance Management Process |
| Topic 3: Talent Management | - Talent Identification & Development - Compensation & High Potential Management - Retention & Engagement Strategies - Talent & Succession Planning - Competency Framework & Assessment |
| Topic 4: HR Training for Non HR Managers | - Employee Orientation & Training - Interviewing & Candidate Evaluation - Diversity, Privacy & Legal Issues - Skills Inventory & Forecasting - Recruitment & Selection Process - Termination & Exit Procedures - Defining Human Resources - Compensation, Benefits & Discipline - Job Analysis & Descriptions |
| Topic 5: Conflict Resolution | - Communication & Active Listening - Types & Stages of Conflict - Constructive Resolution Techniques - Conflict Resolution Styles |
| Topic 6: Anger Management | - Anger Control Strategies - Impact of Anger on Work & Behavior - Understanding Anger & Triggers - Communication for Managing Emotions |
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