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How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
High Quality Of Certification Preparation for Service Cloud Consultant Exam
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Salesforce CRT-261 Exam Reference
CRT-261 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CRT-261 exam dumps will include the following topics:
- Interaction Channels 9%
- Industry Knowledge 22%
- Service Cloud Solution Design 19%
- Contact Center Analytics 5%
- Integration and Data Management 6%
- Knowledge Channels 9%
- Case Management 11%
- Implementation Strategies 19%
Salesforce CRT-261 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Channels | 12% | - Digital Engagement
|
| Topic 2: Service Cloud Solution Design | 18% | - Service Console and Productivity
|
| Topic 3: Implementation Strategies | 15% | - Project and Solution Design
|
| Topic 4: Analytics and Integration | 14% | - Reporting and Integrations
|
| Topic 5: Case Management | 20% | - Case Processes
|
| Topic 6: Knowledge Management | 10% | - Knowledge Features
|
| Topic 7: Industry Knowledge | 11% | - Customer Service and Support Processes
|
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