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Nortel Callpilot 4.0 installation and maintenance : 920-162

920-162

Exam Code: 920-162

Exam Name: Callpilot 4.0 installation and maintenance exam

Updated: Sep 12, 2026

Q & A: 65 Questions and Answers

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Nortel 920-162 Exam Syllabus Topics:
SectionObjectives
Topic 1: Integration and Advanced Features- Telephony integration
  • 1. PBX integration configuration
    • 2. Call routing and messaging integration
      - Advanced CallPilot features
      • 1. Unified messaging and notification services
        • 2. Automated attendant configuration
          Topic 2: Installation and Configuration- System configuration
          • 1. Network and telephony integration settings
            • 2. Basic system parameters configuration
              - System installation process
              • 1. Hardware setup and prerequisites
                • 2. Software installation and initialization
                  Topic 3: Troubleshooting and Diagnostics- System troubleshooting
                  • 1. Call processing issues
                    • 2. Hardware and software fault isolation
                      - Diagnostic tools
                      • 1. Alarm and error code interpretation
                        • 2. Logging and trace utilities
                          Topic 4: CallPilot System Overview- System features and services
                          • 1. Integration with Nortel PBX systems
                            • 2. Voicemail and unified messaging services
                              - CallPilot architecture and components
                              • 1. Messaging and unified communications overview
                                • 2. Server hardware and software structure
                                  Topic 5: Maintenance and Administration- Routine maintenance
                                  • 1. Backup and restore procedures
                                    • 2. Software updates and patches
                                      - System administration tasks
                                      • 1. System monitoring and logs
                                        • 2. User mailbox management
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