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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Common device and service issues resolution - Device encryption and security features - Application permissions and sandboxing |
| Topic 2: BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Topic 3: Device Setup and Configuration | - Network and connectivity configuration - User profile and account configuration - Initial device activation and setup |
| Topic 4: BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - Security model overview - BlackBerry 10 OS fundamentals |
| Topic 5: Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
BlackBerry 10 Support Specialist Sample Questions:
1. For which one of the following does the user have to remove the battery to insert/change?
A) NFC Card
B) SIM Card
C) SDCard
D) CDMA Card
2. Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?
A) Device Switch
B) BlackBerry Protect
C) Accounts
D) BlackBerry App World
3. Which of the following would cause a new sent message to have a clock instead of a check mark?
A) The email message was saved as a draft
B) The email message was filed
C) An incorrect recipient email address was included
D) The Wi-Fi or cellular radios are not connected to the network
4. A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
A) License limit
B) BlackBerry Controller
C) Email profile
D) Enterprise Proxy
5. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
C) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
D) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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