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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - Media resources and codec settings - SIP, PRI and analog trunk setup |
| Topic 2: Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - Backup, restore and configuration management - System logs, alarms and debugging tools |
| Topic 3: System Configuration & Management | 30% | - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing - User profiles, extensions and rights - IP Office Manager and Security Settings |
| Topic 4: Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Auto Attendant and call flows - Licensing for advanced features |
| Topic 5: System Architecture & Installation | 25% | - SD card licensing and system ignition - Software installation and upgrade procedures - IP Office 500v2 and Server Edition hardware - Network configuration and IP addressing |
Avaya IP Office Implementation Sample Questions:
1. A user wants to log in to Avaya one-X@ Portal for IP Office. Which is the correct URL with the default port?
A) http://<servername>:7070/onexportal
B) http://<servername>:8080/onexportal
C) http://<servername>:8089/onexportal
D) http://<servername>:8081/onexportal
E) http://<servername>:8888/onexportal
2. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A) HTMLconverter
B) Save Files asfeature within Manager
C) LVM Greeting Utility
D) Advanced File Upgrade
3. When connecting a 1600 series IP telephone to an IP500v2, which license is required?
A) IP500 Public Worker
B) IP500 Data Networking
C) Privileged Edition
D) Avaya IPEnd Points
4. Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?
A) IP Office configuration, system tab, VoiceMail Pro
B) IP Office configuration, system tab, housekeeping
C) VoiceMail Pro Client administration, preferences, general
D) VoiceMail Pro Client administration menu, preferences, general, scheduling
5. On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?
A) The Line Appearance ID should be set to 700.
B) TheIncoming Call Route needs to be set to DataCall.
C) The Trunk has to be set to Out of Service.
D) The Line GroupID needs to be set toDefault.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |




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