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6209 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6209 exam dumps will include the following topics:
- Implementation Validation
- Implementation Troubleshooting
- Implementation Preparation
- Installation
- Configuration
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Validation & Troubleshooting | 15% | - Monitoring and logging - Post-implementation verification - Fault isolation and resolution |
| Installation | 20% | - Database and platform configuration - Multimedia components setup - CCT server installation |
| Implementation Preparation | 20% | - System requirements - Pre-installation planning - Architecture overview - Licensing and security |
| Integration & Connectivity | 15% | - Third-party and CRM integration - Avaya Aura Session Manager integration - Web services and APIs |
| Configuration | 30% | - Agent desktop and user profiles - Routing and skill management - Multimedia channels (email, chat, web) - CCT core configuration |
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