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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Considerations | - Implementation strategy
|
| Topic 2: Elite Multichannel Solution | - Customer interaction workflows
|
| Topic 3: Integration and Connectivity | - Protocols and interoperability
|
| Topic 4: Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Topic 5: Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Topic 6: Reporting and Administration | - System administration
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
A) Call Center Elite requires CMS.
B) It is sold through Direct and Indirect channels.
C) CC-Elite can be ordered as a standalone for a 3rd party PBX.
D) Call Center Elite includes Business Advocate.
E) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
2. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya IX™ Workforce Engagement
D) Avaya Call Management System
3. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
A) Avaya Workspaces® for Elite
B) Avaya Breeze®
C) Avaya Control Manager
D) Avaya Oceana®
4. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
A) Progressive
B) Proficient
C) Preview
D) Performance
E) Predictive
5. Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
A) Multiprotocol TX Module (MTM)
B) Multiprotocol Label Switching (MPLS) SD-WAN
C) Multiprotocol Transmitter Module (MTM)
D) Multiprotocol Ethernet (ME)
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A,C,E | Question # 5 Answer: B |
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