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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
SAP Certified - SAP Field Service Management Sample Questions:
Question #1
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A. Smartforms and feedback (checklists)
B. Autoscheduling
C. Customer self service
Question #2
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A. By enhancing marketing campaigns
B. By providing generative AI-driven insights
C. By delivering smart notifications and checks
D. By automating task prioritization
Question #3
What are example use cases for autoscheduling?
There are two correct answers.
A. Periodic re-optimization
B. Automatic scheduling of new jobs
C. Suggest a matching technician for a single job
D. Suggest a suitable time for a technician's visit
Question #4
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A. Standardized framework
B. Expert guidance
C. Best marketing practices
D. Integrated toolchain
E. Customer loyalty programs
Question #5
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
A. Processes
B. Integrations
C. Extensions
D. Data
E. Operations
Solutions:
| Question #1 Answer: A | Question #2 Answer: B,C,D | Question #3 Answer: A,B | Question #4 Answer: A,B,D | Question #5 Answer: A |
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