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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 2: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 3: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Topic 4: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 5: Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Topic 6: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 7: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 8: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
A) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
B) Leverage the Match Skills Scheduling Policy when scheduling appointments.
C) Leverage the Match Skills Work Rule when scheduling appointments.
D) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
2. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
A) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
B) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
C) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
D) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
3. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
A) Reschedule Appointment
B) Resource Schedule Optimization
C) Fill-in Schedule
D) Fix Overlaps
4. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
A) Creak the products as serialized inventory and the installation kits as unsterilizedinventory.
B) Create the products and the installation kits as unsterilized inventory.
C) Create the products and the installation kits as serialized inventory.
D) Create the products and the installation kits as a singleserialized product.
5. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A) Create a recurring Service Appointment.
B) Create Resource Absences every day.
C) Use the Resource Availability Rule.
D) Use appropriate Resource Operating Hours.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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