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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Map current and future business processes - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities |
| Topic 2: Customer Discovery | 17% | - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Analyze current state and future state processes |
| Topic 3: Requirements Management | 23% | - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Manage requirements traceability |
| Topic 4: User Story Development | 20% | - Write clear and actionable user stories - Define acceptance criteria for user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization |
| Topic 5: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
Salesforce Certified Business Analyst Sample Questions:
1. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
A) Confirm steps to reproduce the issue.
B) Create a test plan for each web browser.
C) Update page layouts in production.
2. Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
A) Build tooltips and discoverable content in the new console layouts.
B) Document key changes and gather feedback to update the backlog.
C) Organize user groups by permission set and train each team.
3. During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
A) Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.
B) Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
C) Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
4. A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
A) A polished, proven solution
B) A first pass, simple sketch of an idea
C) A model of a final proposed product
5. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
A) Survey customers to confirm whether the new site meets their requirements.
B) Conduct a white boarding session to ensure the requirements are accurate.
C) Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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