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Salesforce Certified B2C Solution Architect : Arch-302

Arch-302

Exam Code: Arch-302

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Aug 02, 2026

Q & A: 154 Questions and Answers

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Salesforce Arch-302 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Operational Excellence23%- Monitor and optimize platform operations
  • 1. Identify performance bottlenecks and troubleshooting methods
  • 2. Implement scalability and monitoring solutions
  • 3. Recommend best practices for long-term maintenance
  • 4. Support post-launch optimization activities
Topic 2: Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Establish release management and testing strategy
  • 2. Recommend security and compliance practices
  • 3. Plan data migration and cutover activities
  • 4. Define environment management approach
Topic 3: Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate B2C Commerce with Service Cloud
  • 2. Design customer data synchronization strategies
  • 3. Evaluate integration patterns and middleware options
  • 4. Integrate Marketing Cloud and customer identity solutions
Topic 4: Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Explain governance and DevOps lifecycle strategy
  • 2. Define implementation approach and project scope
  • 3. Identify systems of record and solution risks
  • 4. Recommend Salesforce products based on business needs
Salesforce Certified B2C Solution Architect Sample Questions:

1. An organization operating more than 20 beauty, personal care, and health brands wants to move from its on- premise CRM system to Service Cloud and Marketing Cloud. Because a customer's privacy and marketing preferences can vary based on the brand, the organization needs to track those preferences to run consent- based marketing campaigns.
Which consideration should a Solution Architect keep in mind with respect to consent preferences in Marketing Cloud with the consent data model?

A) Global consent governs all-or-nothing consent settings that should be managed on the Contact object to follow cross-cloud data strategy best practice using the contact ID as the primary key in Marketing Cloud.
B) When a subscriber unsubscribes without following the unsubscribe link provided in the message, the unsubscribe request is sent to Marketing Cloud directly and synchronized to the Salesforce Consent Data Model through Marketing Cloud Connect.
C) When multiple brands are operated in a single org, the native relationship between Business, Brand, and Contact object helps distinguish privacy and consent preferences that vary between different brands.
D) A separate contact is required for each brand where consent is independently managed; the total count of contacts in Marketing Cloud can be larger than the number of individual customers.


2. Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?

A) Service Cloud solution using Big Objects
B) Service Cloud solution using Platform Events
C) B2C Commerce solution using Custom Objects
D) Custom solution using Heroku and Postgres


3. A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

A) Service Cloud
B) Marketing Cloud
C) Experience Cloud
D) B2C Commerce


4. Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A) Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.
B) Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.
C) Create a team who can manually review these requests and delete or obscure the data from all relevant systems.
D) Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.


5. A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A) Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
B) With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
C) With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
D) Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: A,B
Question # 4
Answer: D
Question # 5
Answer: A,C

Arch-302 Related Exams
Sharing-and-Visibility-Architect-JPN - Salesforce Certified Sharing and Visibility Architect (Sharing-and-Visibility-Architect日本語版)
Arch-303 - Salesforce Certified B2C Commerce Architect
Sharing-and-Visibility-Architect - Salesforce Certified Sharing and Visibility Architect
Sharing-and-Visibility-Designer-JPN - Salesforce Certified Sharing and Visibility Designer (Sharing-and-Visibility-Designer日本語版)
ARC-300 - Architect B2C Commerce Solutions
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