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Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

77-731

Exam Code: 77-731

Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills

Updated: Aug 10, 2026

Q & A: 35 Questions and Answers

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Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:
  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

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Languages: English, Arabic (Saudi Arabia), Chinese (Simplified), Chinese (Traditional), Dutch, German, Spanish, French, Japanese, Korean

Retirement date: none

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Microsoft 77-731 Exam Syllabus Topics:
SectionObjectives
Manage Schedules- Configure reminders and recurrence
- Schedule meetings and invites
- Create and manage calendar appointments
Manage Outlook Environment- Customize Outlook settings and options
- Configure mail accounts and profiles
- Navigate Outlook interface efficiently
Manage Outlook Data and Settings- Configure data files and archiving
- Use backup and export features
- Manage folders and mailbox structure
Manage Messages- Apply rules and filters
- Organize and manage messages
- Compose and send email messages
- Use search and categorize emails
Manage Contacts and Tasks- Create and manage contacts
- Track task progress and updates
- Create and assign tasks
Related Certifications
Microsoft Office Specialist
Microsoft 365 Certified: Developer Associate
Microsoft Office 365
Microsoft SQL Server 2008
MCSA-Machine Learning
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