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Microsoft MB-910 Exam Objectives:
- Identify the most common elements and operators for programming.
- Define the reading of digital data.
- Identify common resources used by servers and client applications such as memory, disks, access control lists (ACLs), and user access rights.
- Describe how to use conditional statements for loops, branching, and decisions.
- Describe the effective use of binary operators in programming. Describe how to format data for output or input.
- Describe how to create arrays and expand arrays using the dynamic array techniques.
- Describe various input/output methods for data.
- Analyze the importance of a petabyte of data.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - SLA and routing rules - Key components and use cases - Case management lifecycle - Knowledge base and entitlements |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Data management and reporting basics - Integration with Microsoft Power Platform - Common features and navigation - Overview of Copilot in customer engagement |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes - Product catalog, price lists, and unit groups |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Event management features - Capabilities and use cases - Marketing forms, pages, and segments - Email marketing and customer journeys - Integration with Copilot |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality - Core features and scheduling capabilities |
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