PDF Version DemoPeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
Who should take the ITIL Foundation exam
The PeopleCert ITIL Foundation Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITIL Foundation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITIL Foundation Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITIL Foundation Exam then he should take this exam.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Start where you are - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Think and work holistically |
| Four Dimensions of Service Management | 17% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| ITIL Service Value System | 20% | - Governance - Service value chain - Overview and purpose - Continual improvement |
| Key ITIL Practices | 33% | - General management practices
|
| Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Stakeholders and value co-creation - Service relationships, service offerings and products |
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