Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Assign a wrap-up reason to the outdial queue.
C) Enable Outdial on a desktop profile.
D) Automatic Number Identification in Flow Designer
E) default outdial Automatic Number Identification at the tenant level

2. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Activity Record
C) Customer Session Record
D) Agent Activity Record

3. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Use Virtual Agent V2 node.
C) Create a connector in Control Hub for Webex AI agent.
D) Reload Flow Designer to refresh the configuration.

4. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center agent is using valid credentials.
C) Authorize Webex CC Task integration in Webex Connect with valid credentials.
D) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:config_read
B) cjp:user
C) cjds:admin_org_write
D) cjds:admin_org_read

Solutions: