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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems - Mobility and remote worker solutions |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation - Hardware and software component selection |
| Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - Security, survivability, and redundancy - LAN/WAN design and considerations |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options - Scalability and resiliency options |
Avaya Midsize Solution Design Sample Questions:
Question 1
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
A. 500 viewers
B. 100 viewers
C. 25 viewers
D. 50 viewers
Question 2
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
A. It includes traditional dial pad.
B. It does not have a touch screen.
C. It must use a corded handset.
D. It does not Include a camera.
Question 3
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
A. Custom reports
B. Realtime
C. Agent Dashboards
D. Recording Library
Question 4
Refer to the Scenario: H&H Ticket.
You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)
A. Whether they need web collaboration
B. The number of conferences per month
C. Whether they will need recording
D. The number of participant-.
E. No additional Information Is needed
Question 5
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
A. Any email address will work for Basic level users.
B. An email address is not required for Basic level users.
C. The email domain name must match the company domain name.
D. The email address for Basic level users does not need to be unique.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B,C,E | Question 5 Answer: C |
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