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Examine Avaya 6211 Exam Topics
Configure Recording Media Components
Configure Script Servers
Configure Call Director
Configure Voicemail Media Components
Configure Live Agent Media Components
Configure Transcoders
Configure Media Processing Components
Configure Media Queue
Configure Media Servers and Gateways
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
How much is the cost of the Avaya 6211 Exam
The cost of this certification is $275 USD.
High Quality Of Avaya Aura® Contact Center Multimedia Implementation Exam Exam
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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scripting and Routing Logic | 20% | - Sample multimedia applications - Commands and intrinsics for contact routing - Multimedia scripting applications |
| Topic 2: Architecture and Components | 20% | - Communication Control Toolkit components - Aura Contact Center Multimedia solution architecture - Proactive Outreach Manager integration |
| Topic 3: Reporting, Maintenance and Troubleshooting | 15% | - Real-time and historical multimedia reporting - Routine database and system maintenance - Common configuration issues and resolution |
| Topic 4: Multimedia Channel Configuration | 25% | - Email routing rules and components - Agent Desktop multimedia settings - Web chat and web communication routing - Communication tools configuration |
| Topic 5: Installation and Initial Configuration | 20% | - Multimedia Administration Web interface settings - Database setup and maintenance - Enable multimedia in Contact Center Manager Administration |
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