PDF Version DemoHigh Quality Of APSS Avaya Solutions for Midsized Customers Online Test Exam
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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya IP Office Platform Overview | - Positioning of Avaya IP Office
|
| Unified Communications and Mobility | - Mobility Solutions
|
| Support and Services | - IP Office Support Services
|
| IP Office Editions and Deployment Models | - Edition Selection
|
| Customer Requirements Analysis | - Solution Recommendation
|
| Platform Architecture and Infrastructure | - Supported Platforms
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
A) K155
B) J129
C) K165
D) J179
E) J139
2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?
A) Scalable
B) Modular
C) Simple
D) Secure
E) Resilient
3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
A) Workforce Management
B) Recorder Edition
C) Quality Management Edition
D) Standard Edition
E) Desktop Trigger
4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
A) 1 day
B) Less than 4 hour
C) Less than 1 hour
D) 1 week
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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