High Quality Of ACSS Small and Medium Enterprise (SME) Communications Exam
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics - Security and Access Management |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Troubleshooting | 15% | - Application and Service Recovery - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A) Set the remote sites as distributed servers.
B) Set the central site as a centralized server.
C) Set the central site as a distributed server.
D) Set the remote sites as backup servers.
2. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
A) All licenses will need to be renewed.
B) Phones may need to be upgraded increasing downtime.
C) Older IP Office applications may not be supported.
D) Hardware may not be compatible with the new version of IP Office.
E) Telephone and system features may have changed between loads.
3. Which two need to be programmed to accomplish this? (Choose two.)
A) Add the client CLI information to the Incoming Call Route.
B) Create the Account Code in Manager.
C) Add the CLI information to the Account Code.
D) Enable Forced Account Code on the ARS Dial out Short Code.
E) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
4. Which two are power options for IP telephones on the IP Office? (Choose two.)
A) Class "A" 24 volt power supply
B) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C) Power over Ethernet switch conforming to 802.3af standards
D) Class "B" 24 Volt power supply
5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Snapshot
B) Continuous Log
C) Development Tracing
D) Selective View
E) Resource View
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C,D,E | Question # 3 Answer: B,C | Question # 4 Answer: B,C | Question # 5 Answer: A,B |




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