Salesforce Certified User Experience Designer - User-Experience-Designer Exam Questions
QUESTION NO: 1
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
Correct Answer: B
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QUESTION NO: 2
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
Correct Answer: C
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QUESTION NO: 3
A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?
A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?
Correct Answer: A
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QUESTION NO: 4
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.
In which way could their experience be most effectively improved?
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.
In which way could their experience be most effectively improved?
Correct Answer: C
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QUESTION NO: 5
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?
Correct Answer: A
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QUESTION NO: 6
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
Correct Answer: B
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QUESTION NO: 7
What would it mean for the user when designing perceivable content?
What would it mean for the user when designing perceivable content?
Correct Answer: B
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QUESTION NO: 8
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted
Correct Answer: C,D
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QUESTION NO: 9
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers
Correct Answer: A,C,E
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