Apple Service Fundamentals - SVC-16A Exam Questions [2026]

QUESTION NO: 1
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

A. Any third party extensions B. Any third party frameworks C. Any third party applications D. All third party equipment

Correct Answer: D

QUESTION NO: 2
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

A. On a metal table B. Inside a cardboard box C. On top of an ESD shielding bag D. Inside an ESD shielding bag

Correct Answer: D

QUESTION NO: 3
The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

A. Nylon probe tool (black stick) B. Putty knife C. Access card D. Commercial-grade pizza cutter E. Display Removal Tool

Correct Answer: A

QUESTION NO: 4
How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

A. Press the internal SMC reset button near the SSD slot. B. Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button. C. Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time D. Disconnect the main battery, then hold down the power button down for five seconds.

Correct Answer: C

QUESTION NO: 5
Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Oxidation or discoloration of the logic board B. Third-party RAM installed C. Light dust in the fans D. Lint gathered near the rear vents

Correct Answer: A

QUESTION NO: 6
What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort
Extreme 802.1 lac?

A. OSXv10.7.5 B. OSXv10.7.2 C. OSXv10.6.8 D. OSXv10.8.4

Correct Answer: A