Pegasystems Pega Certified System Architect (PCSA) 86V1 - PEGAPCSA86V1 Exam Questions [2026]

QUESTION NO: 1
A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

A. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action. B. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition. C. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote. D. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.

Correct Answer: B,D

QUESTION NO: 2
You are developing a case type to process visa applications. As part of the process, applicants
need to schedule an interview with the consulate. A child Interview case is created for the interview
process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

A. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed. B. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed. C. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved. D. Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Correct Answer: C

QUESTION NO: 3
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A. Submission B. Review C. Verification C Repair

Correct Answer: A

QUESTION NO: 4
What is the relationship between pyWorkPage and case data?

A. pyWorkPage stores all the data generated while creating and processing a case. B. pyWorkPage stores all the data pages generated when a case resolves. C. pyWorkPage timestamps all the data generated while creating and processing a case.

Correct Answer: A

QUESTION NO: 5
HOTSPOT
Select the corresponding user interface (UI) action set component for each behavior in the Answer area.

Correct Answer:

QUESTION NO: 6
HOTSPOT
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door.
Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.

Correct Answer:

QUESTION NO: 7
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed. B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product. C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group. D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Correct Answer: D

QUESTION NO: 8
An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics .
Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

A. Create an access group for local warehouse managers. B. Delegate the records for the courier service data type. C. Define an approval process for adding and removing courier services. D. Enable rule checkout for the local warehouse managers.

Correct Answer: A,B

QUESTION NO: 9
A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

A. Configure the email to go to an interested person. B. Configure the email to go to a customer. C. Configure the email to go to an owner. D. Configure the email to go to a work queue.

Correct Answer: D