Microsoft Troubleshooting Microsoft Exchange Online - MS-220 Exam Questions
QUESTION NO: 1
A company uses Exchange Online and implements Office 365 Message Encryption (OME).
Users report that they are unable to encrypt emails by using the Outlook on the web encrypt button. Users are able to view encrypted emails that they receive.
You need to ensure that users can encrypt emails by using Outlook on the web.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company uses Exchange Online and implements Office 365 Message Encryption (OME).
Users report that they are unable to encrypt emails by using the Outlook on the web encrypt button. Users are able to view encrypted emails that they receive.
You need to ensure that users can encrypt emails by using Outlook on the web.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
QUESTION NO: 2
A company uses Exchange Online.
A user opens an email that has an attached zip file.
You need to prevent all zip file attachments from being delivered.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in correct order.
A company uses Exchange Online.
A user opens an email that has an attached zip file.
You need to prevent all zip file attachments from being delivered.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in correct order.
Correct Answer:
1 - Launch the Microsoft 365 Defender portal.
2 - Navigate to Mail flow and create an new rule.
3 - Select the Apply this rule if drop down list and select File extension includes these words.
4 - Enter .zip as the file extension to block and select the block the message action.
QUESTION NO: 3
A company uses Exchange Online.
Journaling is enabled for external emails only. The administrator notices that the journaling mailbox is unreachable and that journal reports were not delivered for the past couple of days. The administrator resolves the mailbox issue.
You need to ensure that even if the primary journaling mailbox is unreachable, the journal reports will be delivered.
What should you do?
A company uses Exchange Online.
Journaling is enabled for external emails only. The administrator notices that the journaling mailbox is unreachable and that journal reports were not delivered for the past couple of days. The administrator resolves the mailbox issue.
You need to ensure that even if the primary journaling mailbox is unreachable, the journal reports will be delivered.
What should you do?
Correct Answer: A
QUESTION NO: 4
A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BLK You need to resolve the issue.
Solution: Remove the recipient's domain from the domain block list in the anti-spam policy.
Does the solution meet the goal?
A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BLK You need to resolve the issue.
Solution: Remove the recipient's domain from the domain block list in the anti-spam policy.
Does the solution meet the goal?
Correct Answer: B
QUESTION NO: 5
You need to prevent the issue reported by User8 from recurring. What should you do?
You need to prevent the issue reported by User8 from recurring. What should you do?
Correct Answer: D
QUESTION NO: 6
You need to troubleshoot the Outlook issue reported by User6.
Which port is blocked on the client computer?
You need to troubleshoot the Outlook issue reported by User6.
Which port is blocked on the client computer?
Correct Answer: B
QUESTION NO: 7
A company uses Exchange Online.
A user named User1 reports that emails are missing from their mailbox. You perform an audit log search and are unable to locate any logs for User1.
You need to identify the cause of the missing audit logs.
Which two commands can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Exchange Online.
A user named User1 reports that emails are missing from their mailbox. You perform an audit log search and are unable to locate any logs for User1.
You need to identify the cause of the missing audit logs.
Which two commands can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: A,C
QUESTION NO: 8
A company uses Exchange Online. The company configures a shared mailbox named Shared for delegated access.
Delegates report that emails from February 10, 2022 through February 15, 2022 are missing from the shared mailbox.
You need to review the audit logs for the shared mailbox.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company uses Exchange Online. The company configures a shared mailbox named Shared for delegated access.
Delegates report that emails from February 10, 2022 through February 15, 2022 are missing from the shared mailbox.
You need to review the audit logs for the shared mailbox.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
QUESTION NO: 9
You need to troubleshoot the issue reported by users in the Tailspin AD tree. What should you review?
You need to troubleshoot the issue reported by users in the Tailspin AD tree. What should you review?
Correct Answer: B
QUESTION NO: 10
A company uses Exchange Online. The company enables default spam filtering settings.
Users report that emails are delivered to their Junk Email folder instead of their inbox.
You need to determine why the emails are being moved to the Junk Email folder. You review the message headers for the affected emails.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company uses Exchange Online. The company enables default spam filtering settings.
Users report that emails are delivered to their Junk Email folder instead of their inbox.
You need to determine why the emails are being moved to the Junk Email folder. You review the message headers for the affected emails.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
